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Refund & Return Policy

Last updated: July 23, 2026

1. Return Window

You may request a return within 30 calendar days of the delivery date. Requests made after 30 days cannot be accepted.

2. Condition Requirements

To be eligible for a refund, items must be:

• Unused and unopened, in the original manufacturer packaging
• In resalable condition, with all seals, wraps, and display packaging intact
• Accompanied by proof of purchase (order number, receipt, or invoice)

Opened packs, broken case quantities, and items showing use, damage, or missing components are not eligible for return.

3. Items That Cannot Be Returned

• Custom-printed and private-label products — bags, labels, and packaging printed with your artwork or branding are made to order and are final sale
• Clearance and closeout items marked final sale
• Items returned without an approved RMA number
• Items returned more than 30 days after delivery

4. How to Start a Return

Email contact@kingwholesalesupply.com or call (747) 217-3487 with your order number, the items you wish to return, and the reason. We will issue an RMA number and return instructions. Do not ship anything back before receiving an RMA — unauthorized returns may be refused.

5. Return Shipping Costs

If the return is due to our error — wrong item shipped, defective product, or damage in transit — we cover return shipping and send a prepaid label.

For all other returns (ordered the wrong size, changed your mind, no longer needed), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

6. Restocking Fee

Returns of unopened product in resalable condition are accepted with no restocking fee. Orders returned incomplete, repacked improperly, or missing display packaging may be subject to a restocking fee of up to 15%, or refused.

7. Refund Processing

Once your return is received and inspected, we will email you to confirm approval or denial. Approved refunds are issued to the original payment method within 5–7 business days of inspection. Depending on your bank or card issuer, it may take an additional 3–10 business days for the credit to appear on your statement.

8. Damaged, Defective, or Incorrect Items

Inspect your order on delivery. If any item arrives damaged, defective, or is not what you ordered, contact us within 5 business days of delivery with your order number and photographs. We will replace the item or issue a full refund, including shipping, at our cost. You will not be asked to pay return shipping on our error.

9. Order Cancellations

Orders may be cancelled at no charge any time before they ship. Once an order has shipped, it must be handled as a return under this policy. Custom-printed orders cannot be cancelled once production has begun.

10. Chargebacks

If you have a problem with an order, please contact us first — we resolve nearly every issue quickly. Filing a chargeback without contacting us prevents us from helping and may delay resolution.

11. Contact

contact@kingwholesalesupply.com · (747) 217-3487 · Mon–Sat, 9am–7pm EST
King Wholesale Supply, Whitestone, NY 11357